Returns & Delivery
When will my order be delivered?
Orders are typically processed within 1–3 business days. Small to medium items ship via UPS, USPS, or FedEx Ground, usually leaving the warehouse within 1–3 business days and arriving in approximately 2–5 business days. Larger items are shipped via LTL/Freight truck, with delivery generally taking 7–10 business days, depending on your ZIP code.
Can I return my product?
Defective or Damaged Items
If you receive a defective or damaged item, we will replace it or issue a full refund if a replacement is not available — at NO COST to you.
📦 General Returns (Non-Defective Items)
If you are not satisfied with your purchase, most items may be returned within 15 days of delivery, provided they are:
- In the original box
- In intact, original packaging
- Unused, uninstalled, and unassembled
If the return is due to our error (incorrect item, defective item, etc.), we will cover the return shipping.
Otherwise, buyers are responsible for shipping costs both ways, as we have already paid to ship the merchandise to you.
Some brands charge us 15% restocking fee for buyer’s-remorse returns so we have to charge as well to recoup our cost. However, we will try to waive this fee when possible and will inform you prior to your return.
Modway products have no restocking fee.
What can I do if my item (or part of it) is damaged?
Defective or Damaged Items
If your order arrives defective or damaged, we will replace the item or issue a full refund if a replacement is not available — at no cost to you. We will provide a prepaid return shipping label (or pick-up label for freight shipments) to make the process easy and hassle-free.