Refund policy

Returns & Exchange Policy

At Plaza Home Decor,

Our mission is to make sure that you are happy and satisfied with your purchase.

If you receive a defective or damaged product, we take full responsibility by replacing the defective item or issuing you full refund in case we are out of stock on the item at NO COST TO YOU.

If for any reason, you are not satisfied with the product delivered, you may return most items within 15 days of delivery provided they are in the original box and intact original packaging. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise buyers pay for shipping cost both ways since we ship for FREE and have originally incurred shipping expenses that we paid originally to ship the merchandise. While on some Brands there could be a 15% restocking charge in case if you want to return the item since you don’t like it, we still try to do our best to waive it if possible and advise you before you return it, for Example on MODWAY products there is no restocking charge, similarly that could be the case for other Brands. But in the case of product being defective or damaged, there is ZERO cost for our clients to have it replaced or returned for credit.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. We will issue an RGA (Return Goods Authorization) number for our tracking.

Returning Product/s:

Before returning your product, please contact us for an RGA number so we can keep track of the order to ensure proper credit. You have 15 days from the day of delivery to contact us and request a return. You will have to cover the return shipping cost both ways as well as a 15% restocking fee. The 15 days return police does not apply to Furniture products.

Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.

Cancelling an order:

If you have just placed your order and we didn’t ship your products yet please contact us immediately for a same day full refund.
If your item has shipped and you want to cancel the order, you will have to refuse the package, and the carrier will send it back to us. 15% restocking fee and shipping cost both ways would apply.
If it is or was a special order item, in that case it will be based on case by case, if you haven’t received delivery yet, we can cancel and you will be charged 15% cancellation fee, if it was shipped then we will have to check with manufacturer to see if it is returnable and if it is then a 15% restocking fee will be charged and you will be responsible to pay for return shipping, Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.

Exchanging Product/s:

If you change your mind within 15 days of receiving the product – Contact us and request an exchange.

There is no restocking fee for exchanges. Simply send us the unused, uninstalled product in its original packaging. You will need to pay the shipping cost of the return and the shipping cost of the replacement.

This does not apply to Furniture products. Furniture products are case by case depending upon the make and the product and needs prior approval from us whether it can be returned and if so, then return charges as mentioned above will apply.

Shipping Damages:

For ground shipping: Please contact us immediately and we will start the claim process for you. You have 7 Days to notify us of a damaged ground shipment. We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos.

For Freight Shipments: Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible damage to the outer packaging, please make a note on the delivery receipt indicating it. Never sign for an item that is damaged – Simply refuse the delivery. If the driver does not allow you to open the box for inspection before signing, please write this on the delivery receipt: “Damaged until further inspection”. Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition. If there is any damage, please inform us by email within 24 hours. Include a detailed description and images of the damage and outer packaging.

Defective Item Returns:

Please make sure to check for any defects or issues once you receive your shipment. We understand it is not always possible to check or inspect at the time of delivery as there are chances you are not home when delivered or certain times you don’t necessarily notice until after. In that case please contact us within 7 days so we can determine whether it can be fixed by sending replacement parts in which case we will send the required parts at no charge or if we determine that the whole item needs to be replaced we will send you the whole new item and issue a pre-paid Return/Pick-up label for the defective merchandise so that you can return in its original box.