Shipping & Returns

We offer Free Shipping Within the Contiguous USA

We offer FREE SHIPPING within the continental United States.
(Alaska, Hawaii, and U.S. Islands excluded.)

🔄Returns & Exchange Policy

At Plaza Home Decor, our goal is to ensure you are completely satisfied with your purchase.

🛠️Defective or Damaged Items

If you receive a defective or damaged item, we will replace it or issue a full refund if a replacement is not available — at NO COST to you.

📦 General Returns (Non-Defective Items)

If you are not satisfied with your purchase, most items may be returned within 15 days of delivery, provided they are:

In the original box
In intact, original packaging
Unused, uninstalled, and unassembled

If the return is due to our error (incorrect item, defective item, etc.), we will cover the return shipping.
Otherwise, buyers are responsible for shipping costs both ways, as we have already paid to ship the merchandise to you.

Some brands charge us 15% restocking fee for buyer’s-remorse returns so we have to charge as well to recoup our cost. However, we will try to waive this fee when possible and will inform you prior to your return.
Modway products have no restocking fee.

Defective or damaged items always qualify for zero cost replacement or return.

📬How to Request a Return

Email us with your order number
Receive an RGA (Return Authorization)
Ship item back in original packaging

❌Cancelling an Order

Before Shipment

If your order has not shipped yet, contact us immediately for a same-day full refund.

After Shipment

If your item has shipped, you must refuse delivery so it returns to us.
A 15% restocking fee and shipping both ways will apply. NO RESTOCKING Fee applies for all MODWAY products.

Shipping Damages

📦Ground Shipments (FedEx, UPS, USPS)

Notify us within 7 days of delivery.
Please inspect items within 24 hours and email photos of any damage.

🚚Freight Shipments

Inspect the shipment before signing the delivery receipt.
If visible damage exists, note it on the receipt or refuse delivery.
If the driver does not allow inspection, write:
“Damaged until further inspection.”
Email us within 24 hours with photos and a description of the damage.

Your signature without notation indicates the shipment was received in good condition.

Defective Item Returns

If you discover a defect after delivery, contact us within 7 days:

We may send replacement parts at no charge, or
Replace the entire unit and provide a pre-paid return label for the defective item.

Shipping Information

We offer FREE shipping within the continental U.S.
(Excluding Alaska & Hawaii.)

🚪Threshold Delivery (Standard)

Items are delivered to the nearest hard surface at your home entrance.

👷White Glove / In-Home Delivery (Optional Upgrade)

Available at an additional cost. Fees vary by product size and weight.

If a driver assists you beyond threshold delivery without an authorized upgrade, any property damage is the customer’s responsibility.

⏱️Processing Time

Most orders ship within 1–3 business days, unless otherwise stated in the product description.

Rare exceptions (quality control or inventory issues) may cause delays — you may choose to wait or cancel for a full refund, with no restocking fee.

🏠Shipping Methods

📦Ground Shipping

Delivered by FedEx, UPS, or USPS.
Delivery typically within 5 business days.
Not available to Alaska, Hawaii, P.O. Boxes, or military addresses.

🚚Freight Shipping

Heavy or oversized items ship via freight carriers on pallets.
Transit time varies by ZIP code.
Carriers will contact you to schedule delivery.

🧾Order Confirmation

Once your order is placed:

You will receive an email confirmation.
If items are back-ordered or unavailable, we will notify you and offer:

Refund
Replacement
Back-order option

🚚Order Tracking

Tracking details will be emailed within 1-2 business days after shipment.
If you do not receive tracking within 6 business days, please contact us at:
📧 Info@PlazaHomeDecor.com